Brothers and Sisters! We Can Do Better! Damn...

The older I get, the more convinced I become that the quality of customer service is a big fat joke. Unfortunately, there is a plethora of emotionally illiterate, uncivil, discourteous, assholes operating telephones. Sadly, these folks I'm sure, represent the economic dregs of society (for me that's a harsh statement). They work long hours and are grossly underpaid and unfortunately in many cases get power from humiliating other people. My recent experience came in renegotiating an obligation to the electric company. One person in particular had me so frustrated to the point where my voice was hoarse, I had a headache, and I felt I was going to faint. Unfortunately, in all my cases dealing with the call center, I had to attempt to negotiate with fellow African Americans who in my honest opinion lacked social skills. One person even laughed at my situation over the phone.
Only after I found the corporate directory and met with an older white man (who was shocked that I was able to contact him) did the situation resolve itself. Are as African Americans so petty that when we arrive in positions of (limited power) that we have to play the role of the illiterate foot solider. I am rife with illness that not only race but also class are tools for bullying and gaining some sense of power over another person.
Sick, just plain sick.